Service Support

SERVICE SUPPORT

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Service Excellence

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The duration and content of the available after-sales service:

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Duration of service

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1.1 The service life of the product is more than 10 years.
1.2 The product warranty period is three years. 
1.3 If users need, our professional service engineers will arrive at the site within 48 hours (36 hours in Guangdong Province) to provide services.

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Scope and content of services

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2.1 Agree with the user on technical coordination matters and dates when the contract is signed.
2.2 Provide feedback to the user on the implementation of the contract in the course of contract execution. 
2.3 Conduct product technical guidance and personnel training. 
2.4 In the process of service regularly send staff to the user for telephone return visit. 
2.5 During the warranty period, our factory provides timely and high-quality free service for the supplied products.
2.6 After the warranty period, our factory will provide timely and fast service, free of service charge, and provide the replacement of components at the most favorable price. 
2.7 In the whole product use period, provide users with quality problem analysis and maintenance report. 
2.8 In the whole product use period, the user reflects the information about the product feedback.